WIRO helps employers deal with complaints about a decision made by an insurer – or an action taken or not taken by the insurer – in relation to NSW workers compensation legislation. This includes complaints about the acceptance of liability, the calculation of premiums or the general management and handling of the claim.
Employers can make a complaint in writing to the insurer directly. WIRO encourages employers and insurers to resolve complaints between themselves if at all possible. Employers can contact WIRO at any time if you believe that you are not achieving a solution.
Allow about 30 days from the date you contact WIRO to resolve your complaint. If it is going to take longer than this, we will let you know how long and why.