A worker underwent surgery and was off work for two months. She complained to WIRO about the amount she was paid during those two months, that it was substantially less than her pre-injury earnings. WIRO queried the PIAWE with the insurer. In response, it reduced PIAWE from around $980 to $920. The insurer provided WIRO with the wage information it had used to make its calculations. WIRO reviewed the information and identified that the insurer had used payroll data for a different employee, one who had a similar surname to the injured worker but resided and worked in another state, resulting in a significant shortfall. When WIRO relayed this to the insurer and provided payslips from the worker, the insurer re-calculated PIAWE to be $1,500, resulting in a back payment of over $5,000 to the worker.

If you have an enquiry about your claim, visit WIRO Complaints and enquiries or call 13 9476.

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