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WIRO is taking steps to maintain our services during the COVID-19 pandemic.

System limitations mean it is more difficult for WIRO staff to receive telephone calls when working away from our office. 

Injured workers

If you are an injured worker and you have a complaint or enquiry about your insurer, the best way to contact us through our online form

If you are unable to complete the form, you can also email us at

If you are unable to email us or complete our online form, you can contact us on 13 WIRO/13 9476.

Approved lawyers

If you are a lawyer with an ILARS enquiry, you can contact us by emailing or emailing directly the WIRO Principal Lawyer with whom you have been dealing.

All other enquiries

For all other enquiries, you can contact us by emailing

We have developed a list of frequently asked questions and answers about COVID-19 and workers compensation.