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Injured workers

WIRO can help injured workers in a number of ways.

Complaints and enquiries

An injured worker can make a complaint to WIRO by telephone on 13 9476, by using the online complaint form or emailing WIRO at

WIRO welcomes any enquiries about workers compensation from injured workers. A worker can telephone WIRO on 13 9476.

How do we help?

If you want to know more about the types of complaints WIRO solves, read our WIRO Case Studies which are available here and reported in the WIRO Solutions Brief.

Legal advice

WIRO can also assist injured workers to access free legal advice. If you need a lawyer visit our Find a lawyer page.

Procedural reviews

If you have received a work capacity decision with which you disagree WIRO can assist by providing information about the review process. WIRO may also be able to assist in finding a solution by contacting the insurer on your behalf. Contact WIRO by telephone on 13 9476 for help.

If you have already had the decision reviewed by the Merit Review Service then you may apply for a procedural review by WIRO. There are time limits which apply so be sure to contact WIRO as soon as you receive a Merit Review decision.

Fire fighters, police and paramedics

WIRO is unable to assist injured workers exempt from the 2012 legislative reforms, namely fire fighters, police officers and paramedics. These workers should contact SIRA on 13 10 50.