The WIRO is led by an appointed statutory officer (the Independent Review Officer), Mr Kim Garling. The work of the WIRO is conducted by the specialists below.
The Solutions Group
This team investigates and resolves complaints made by workers about insurers in addition to providing information and responding to queries.
The Employer Complaints Group
This team deals with complaints from employers about insurers and attempts to resolve them and encourage complaint resolution processes.
The Director Work Capacity
This role is dedicated to carrying out procedural reviews of work capacity decisions.
The Independent Legal Assistance and Review Service (ILARS)
This function is operated by Principal Lawyers who assess and manage applications for grants of funding from independent approved lawyers (ALSPs) to provide legal advice and assistance to injured workers.
The Policy and Strategy Group
This team is responsible for the development of all policy recommendations, engagement, education and communication with WIRO stakeholders.